Griffo - Chat Security for Slack

Terms and Conditions

Our Terms and Conditions define the rules, rights,
and responsibilities for using Griffo service.

Introduction:

Griffo, Inc. (henceforth referred to as "Griffo" or "we") publishes the website www.trygriffo.com (henceforth the "Website"), which gives businesses access to the Griffo Core platform (henceforth the "Griffo Core") for the purpose of educating and training staff members about cybersecurity threats (henceforth referred to as "Griffo Cybersecurity Services" or "Services")

All businesses wishing to use Griffo's cybersecurity services (henceforth referred to as "you" or the "Customer(s)") must abide by these terms and conditions (henceforth the "Terms").

From now on, Griffo and the customer will also be referred to as the "Party" or the "Parties" jointly.

The Griffo Cybersecurity Services subscription, the Order Form, and your usage of the Griffo Core are all governed by these terms. Fill out the order form that was sent to you (the "Order Form").

These Terms, the Order Form, and our Privacy Policy (collectively, the "Agreements") constitute your contract with us. You accept to be bound by agreements after acknowledging that you have read and comprehended them.

1. Purchases:

You might be required to provide specific information related to your purchase, such as your credit card number, credit card expiration date, and billing address, if you want to buy any product or service offered by Griffo Core and Griffo Cybersecurity Services ("Purchase").

In conjunction with any purchase, you affirm and guarantee that: (i) you are legally permitted to use any credit card or other payment method; and (ii) the information you provide to us is accurate, full, and truthful.

In order to facilitate payment and the execution of purchases, we could use third-party services. By sending us your information, you give us permission to share it with these third parties in accordance with our privacy policy. By paying for any Griffo Cybersecurity Services Subscription under the terms, you acknowledge that Griffo employs the Stripe payment solution and consent to be bound by its terms and restrictions.

Order fulfillment and/or acceptance by Griffo are contingent upon:

• the absence of conditions that would support the orders being rejected, such as the product or service's unavailability, price or description errors, or other issues affecting the order;

• the absence of a reasonable suspicion or discovery of fraud or an unlawful or unauthorized transaction.

2. Promotions

These Terms may not apply to any competitions, sweepstakes, or other promotions (collectively, the "Promotions") offered by Griffo Core and Griffo Cybersecurity Services. If you take part in any promotions, please read the relevant guidelines. Promotion rules will take effect in the event that they clash with these terms.

3. Subscriptions

There are some Griffo Cybersecurity Services that include subscription-based billing ("Subscription(s)"). On a regular and periodic basis, you will receive advance bills (also known as the "Billing Cycle"). Depending on the subscription plan type you choose when buying a subscription and which is detailed on the website or in the order form, billing cycles are either established on a monthly or annual basis.

At the end of each billing cycle, your subscription will automatically renew at the conclusion of each billing cycle under the same terms. You can use your online account management page or get in touch with the Griffo customer service staff to cancel your yearly subscription renewal up to one (1) month prior to the end of the billing cycle. Up to the conclusion of the current billing cycle, you will continue to have access to your customer account.

To complete the purchase for your subscription, a legitimate payment method—such as a credit card—is needed. You must give Griffo your full name, address, state, zip code, phone number, and a working payment method in order for him to receive correct and comprehensive billing information. By providing such payment details, you give Griffo permission to charge any such payment instruments for all subscription payments that are incurred through your account.

In the event that automatic billing is unsuccessful for any reason, Griffo will send you an electronic invoice instructing you to proceed manually, by a specific date, and to pay in full for the billing term specified on the invoice.

4. Payment Terms

All payments, with the exception of online subscription payments made by automatic debit, must be made within thirty (30) days of receiving the relevant invoice.

Any taxes (VAT or otherwise) related to Griffo Cybersecurity Services (the "Taxes") that are shown on Griffo's invoices must be paid by the customer.

There will be (i) late payment penalties at an interest rate equal to the rate the European Central Bank applied to its most recent refinance operation plus ten (10) percentage points for any amount that is not paid by the applicable due date. Additionally, there will be (ii) a flat-rate indemnity for collection costs of fifty (50) euros per invoice, payable on the day after the date of payment.

5. Fee Changes

Griffo has the right to change the subscription costs at any moment and in its sole discretion. Any modifications to the subscription fee will take effect at the conclusion of the current billing cycle.

In the event that subscription rates change, Griffo will provide you a fair amount of advance notice so you can cancel your subscription before the change takes effect.

You agree to pay the updated subscription fee amount if you continue to utilize Griffo Core and Griffo Cybersecurity Services after the new Billing Cycle takes effect.

6. Content

Griffo owns the content that can be found on or through the Griffo Core and Griffo Cybersecurity Services (henceforth referred to as the "Content"). You may not distribute, alter, transmit, reuse, download, repost, copy, or use said Content, in whole or in part, for commercial purposes or for personal benefit without our express prior written consent, with the exception of using Griffo Core and Griffo Cybersecurity Services in line with the terms of this agreement.

Phishing email templates and training offered by the Griffo Core and Griffo Cybersecurity Services are examples of content, but they are not the only ones

7. Use of our SaaS Services

Through the Website, the customer can access Griffo Core and Griffo Cybersecurity Services through an application that can be accessed remotely as a service. The customer's workstation or internal server does not have Griffo Core installed. Griffo agrees to make the Griffo Core available to the Customer on a non-exclusive and non transferable basis for the duration of the Agreements, which will last as long as the Customer is current with its Subscription and complies with the Terms. In the event of uncontrollable circumstances, Griffo will notify the Customer as soon as possible and will use its reasonable efforts to restore access to the Griffo Core as soon as possible. Therefore, as part of its subscription, the Customer is entitled to continue using the Griffo Core under the Terms; however, Griffo does not give the Customer a license to use the Griffo Core or, more broadly, any software. Regardless, the customer is not allowed to reverse engineer or carry out any similar procedure on the Griffo Core or any other program or product that Griffo offers or makes available on the website. Using the features of the Griffo Cybersecurity Services offered to the Customer within the framework of and subject to adherence to the Terms is part of the service provided by the Griffo Core located on the Site. Regular Griffo Core updates, which are part of the subscriptions as soon as they are made on the site, are advantageous to the customer. Only legitimate purposes and in compliance with these terms may be used by the customer, who is not permitted to use the Griffo Core or the Griffo Cybersecurity Services:  in any manner that contravenes any relevant international or national laws or regulations.  to expose kids to improper content or in any other way with the intent to exploit, hurt, or attempt to exploit or damage them.  to pretend to be Griffo, a Griffo employee, another user, or any other individual or organization.  In any manner that violates the rights of others, or in any manner that is unlawful, threatening, fraudulent, or hurtful, or in connection with any purpose or conduct that is unlawful, illegal, fraudulent, or harmful.  to take part in any additional behavior that limits or prevents someone from using or enjoying the Griffo Core and Griffo Cybersecurity Services, or that could cause injury or offense to Griffo or users of the Griffo Core and Griffo Cybersecurity Services, or put them at risk of legal repercussions. Additionally, you agree not to: Use the Griffo Core and Griffo Cybersecurity Services in any way that could interfere with another party's use of the Griffo Core and Griffo Cybersecurity Services, including their ability to act in real time through the Griffo Core and Griffo Cybersecurity Services, or disable, overload, damage, or impair these services. For any reason, including monitoring or duplicating any content on the Griffo Core and the Griffo Cybersecurity Services, use any robot, spider, or other automated tool, procedure, or method to gain access to the Griffo Core and the Griffo Cybersecurity Services. Without our prior written approval, use any manual procedure to monitor or copy any content on the Griffo Core and Griffo Cybersecurity Services, or for any other unlawful purpose. Use any tool, program, or procedure that prevents the Griffo Core and Griffo Cybersecurity Services from operating as intended. Add any malicious or technologically dangerous materials, such as viruses, trojan horses, worms, or logic bombs. Attempt to access, interfere with, damage, or disrupt any aspect of the Griffo Core and the Griffo Cybersecurity Services, the server that houses the Griffo Core, or any computer, database, or server that is linked to the Griffo Core without authorization. Use a distributed denial-of-service attack or a denial-of-service attack against the Griffo Core and Griffo Cybersecurity Services. Avoid doing anything that could harm or inflate Griffo's rating. Otherwise, try to obstruct the Griffo Core's and Griffo Cybersecurity Services' ability to function properly.

8. No Use By Minors

Only users who are at least eighteen (18) years old are permitted to access and utilize the Griffo Core and Griffo Cybersecurity Services. You guarantee and indicate that you are at least eighteen (18) years of age and that you have the complete power, right, and capacity to enter into these Terms and to abide by all of its terms and conditions by using any of the Griffo Core and Griffo Cybersecurity Services. You cannot access or use the Griffo Core or Griffo Cybersecurity Services if you are not at least eighteen (18) years old. It is understood that the Customer will be solely responsible as data controller for compliance with the data protection obligations applicable to digital minors. If a minor under the age of eighteen (18) needs to access or use the Griffo Core as part of an internship or similar function with the Customer, this access or use may only be carried out under the supervision and responsibility of an authorized member of the Customer's staff who is at least eighteen (18).

9. Accounts

By entering your email address, you can access our services by signing into the Griffo Core. An administrator account is immediately created in your name upon registration. By creating an account with us, you attest that you are at least eighteen years old and that the data you give us is always true, full, and up to date. If Griffo requests that you swiftly update any information that is incorrect, missing, or out-of-date, you agree to do so; otherwise, Griffo has the right to immediately cancel your subscription and your access to the Griffo Core. You are in charge of protecting the privacy of your password and account, which includes, but is not limited to, limiting access to your computer and/or account. Regardless of whether your password is with Griffo Core or a third-party service, you agree to take responsibility for any and all activities or actions that take place under your account and/or password. If you become aware of any security breach or unauthorized use of your account, you have to let us know right away. Without the proper authority, you are not permitted to use as your username the name of another person or organization, a name that is not legally accessible for use, or a trademark that is protected by any rights of a person or organization other than yourself. Any name that is profane, vulgar, or offensive cannot be used as a username. Order cancellation, account closure, deletion or alteration of account material, and denial of access to Griffo Core and Griffo Cybersecurity Services are all possible outcomes of noncompliance with the terms and conditions of account opening and operation. You can freely grant your employees ("Users") access to your account once it has been created, up to the quantity indicated in the Order Form. Griffo will need to send a new Order Form for each request to open more user accounts. Setting up user access and ensuring their individual use of the solution are entirely your responsibility.

10. Personal Data Protection

Both Griffo and the customer acknowledge that they are fully aware of their responsibilities under the regulations pertaining to personal data, specifically those derived from the Regulation (EU) 2016/679 of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR), as well as any other applicable regulations in this area that may be added to or later replaced by it (henceforth referred to as the "Personal Data Regulation"). In order to manage their business relationship, Griffo and the customer are independent data controllers with regard to the processing of personal data about their respective business connections; Data processor for Griffo regarding the personal data processing of the Customer's employees implemented for the Griffo Cybersecurity Services provision, to the extent that Griffo only acts on behalf of the Customer and under its documented instructions, which include the provision of the Griffo Core and the Griffo Cybersecurity Services in accordance with these Terms; data controller for the Customer regarding the personal data processing of its employees implemented for the Griffo Cybersecurity Services provision, to the extent that the Customer determines the purposes and means of processing.

11. Intellectual Property

Griffo and its licensors are the only owners of the Griffo Core and all of its original content, features, and functionality. The Griffo Core is protected by a number of laws in the US, the EU, and other nations, including copyright and trademark protection. Our trademarks and trade dress may not be used in conjunction with any product or service without Griffo's prior written approval, with the exception of the Griffo Core, which must be used strictly in accordance with these Terms.

12. Error Reporting and Feedback

You can send us information and feedback about mistakes, ideas, problems, complaints, and other issues pertaining to the Griffo Core and Griffo Cybersecurity Services ("Feedback") directly at hello@trygriffo.com or through third-party websites (such as Intercom) and tools. You understand and consent to the following: (i) Griffo may have development ideas that are similar to the Feedback; (ii) you will not keep, acquire, or claim any intellectual property rights or other rights, titles, or interests in or to the Feedback; (iii) Griffo is not obligated to maintain the confidentiality of the Feedback; (iv) the Feedback does not contain proprietary or sensitive information from you or any third party. You give Griffo and its affiliates the exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use the Feedback in any way and for any purpose, including copying, modifying, creating derivative works, publishing, distributing, and commercializing it, in the event that applicable mandatory laws prevent the transfer of ownership.

13. Links To Other Web Sites

In the event that the Griffo Core includes links to third-party websites or services that Griffo does not own or control, you are reminded that, even though Griffo takes reasonable precautions when interacting with these third parties, Griffo is not liable for the advertising, content, goods and services, privacy policies, or practices of any third-party website or service, nor does it guarantee the services or products offered by such entities or individuals or their websites. You understand and agree that Griffo will not be held directly or indirectly liable for any loss or damage that may result from using or relying on any of the products, services, or content that are offered on or through any of these third-party websites. Any third-party websites or services you visit or use need you to read their terms and privacy policies.

14. Griffo’s Obligations

Griffo agrees to provide the Griffo Core and Griffo Cybersecurity Services with the level of care that a conscientious expert would be expected to provide. Griffo promises the customer that Griffo Core and Griffo Cybersecurity Services are legal and that their general attributes, such as the caliber of the services rendered, substantially and fairly match the description presented on the website. In order to perform the evolutionary and corrective maintenance of the Griffo Core, Griffo will make use of its reasonable efforts. In the event that maintenance operations are required and interfere with the functioning of Griffo Core and Griffo Cybersecurity Services, Griffo agrees to notify the customer as soon as feasible and to use reasonable efforts to minimize or eliminate the disruption as soon as practicable.

15. Warranty Restrictions

Griffo provides the Griffo Core and Griffo Cybersecurity Services "as is" and "as available." Regarding merchantability, non-infringement, constant availability, the absence of errors or bugs and their prompt correction, the operation of telecommunication networks, the absence of circumstances beyond Griffo's control that prevent or affect the use of the Griffo Core and Griffo Cybersecurity Services, and fitness for the customer's particular purpose, Griffo makes no explicit or implied representations or warranties, either statutory or resulting from any contractual document. You understand that it is your duty to use the Griffo Core and Griffo Cybersecurity Services, their Content, and any services or products that you may have purchased from us. Any guarantees that cannot be restricted or excluded by applicable legislation are unaffected by the aforementioned.

16. Limitation Of Liability

Neither party will be responsible for any incidental, consequential, or indirect losses to the other party. Any financial or commercial loss, loss of turnover, profit, data, orders, or clients, as well as any action taken by a third party against customers and/or the other Party, shall be deemed indirect damage by the Parties, unless the action is the consequence of a fault that can be attributed to the Party in question. In any event, punitive damages are specifically disclaimed. Under no circumstances will Griffo's total liability for any loss, damage, cost, or expense resulting from any claim related to the Griffo Solution, Griffo Cybersecurity Services, or the Terms exceed the entire amount that the customer pays Griffo each year. Any claim must be sent to the other party within thirty (30) calendar days of the loss or damage occurring, either by courier service or registered letter with acknowledgement of receipt, in order for it to be accepted. An essential component of the parties' undertaking under this agreement are these disclaimers.

17. Force Majeure

If a failure or delay in fulfilling an obligation under the Terms is directly caused by an occurrence that possesses the attributes of force majeure as specified in Articles 471, 475, 495, and 357 of the Civil Code, then no Party shall be held accountable. Fire, flood, explosion, war, civil war, acts of terrorism, riots, embargoes, epidemics or pandemics, computer attacks and viruses, malfunctions of communications and/or computer networks, the need for government, administration, civil or military authority, fait du prince, acts or omissions of carriers, and other similar causes outside the control of the Party invoking it are all considered cases of Force Majeure, as agreed upon by the Parties. If this happens, the party that is delayed or unable to fulfill its responsibilities must tell the other party right once and make every effort to lessen or completely eradicate the impact of the Force Majeure. If the affected party is prevented from performing only a portion of its contractual responsibilities due to a force majeure occurrence, it will still be liable for the execution of the remaining obligations and payment obligations. The Party impacted by a delay or the other Party's inability to fulfill its obligations may terminate the Terms if the Force Majeure continues after thirty (30) days and the Parties have not reached an agreement on terms and conditions permitting them to continue their relations under the Terms.

18. Termination

If a Party seriously breaches any of its obligations under the Terms, the non-defaulting Party may refuse to perform or suspend the performance of its own obligations and refer to this clause in a written notice to the defaulting Party, asking it to remedy and terminate the contractual breach in question within thirty (30) days. The notice must specifically state that the non-defaulting Party may terminate the Customer account and the Subscription if the defaulting Party does not comply with its obligation. The non-defaulting Party may, in addition to any other remedy or reimbursement it may have under the Terms or by law, terminate the Customer account and the Subscription with immediate effect by notifying the defaulting Party of the reasons for doing so, provided that the defaulting Party does not remedy or terminate the said breach of contract within thirty (30) days of receiving the aforementioned written notice. In the event of a particularly serious breach by the Customer, such as fraud or a serious breach of Griffo's systems that jeopardizes the integrity of the Griffo Core and/or the services offered to other customers, Griffo may also immediately terminate the Customer account and the Subscription, as well as bar access to the Griffo Core and the Griffo Cybersecurity Services. You may easily notify us at hello@trygriffo.com if you would like to end your customer account in accordance with the terms. All clauses in these terms that, by definition, will endure beyond termination, such as ownership clauses, warranty disclaimers, indemnity clauses, and liability limitations. A refund of the price paid, prorated for the remaining period of service in the case of a permanent cancellation or for the suspension period, may be granted if Griffo permanently cancels or suspends services for reasons unrelated to misuse of the Griffo Core and Griffo Cybersecurity Services, a breach of the Customer's obligations under the Terms, or a Force Majeure event.

19. Governing Law – Jurisdiction

The laws of Poland, except its conflict of law provisions, shall govern and be construed in conformity with these Terms. An attempt will be made by the Parties to reach a mutually agreeable resolution to any disagreement or conflict that arises from or is related to the Terms or a breach of them, including but not limited to issues concerning their interpretation, execution, performance, validity, effectiveness, or termination. The Commercial Court of Paris will have exclusive jurisdiction over the dispute or difference if it cannot be resolved amicably by the parties within thirty (30) days of one of the parties receiving a written notification from the other Party referring to the dispute or controversy.

20. Changes To Griffo Core And Griffo Cybersecurity Services

We maintain the right, at our sole discretion and without prior notice, to discontinue or modify the Griffo Core and the Griffo Cybersecurity Services, as well as any services or content we offer through them. We may occasionally limit clients' and users' access to certain areas of the Griffo Core and its cybersecurity services, or to the entire Griffo Core and its cybersecurity services. In the event that Griffo's modifications significantly affect their core functionality or security, Griffo agrees to promptly notify the customer and provide terms for terminating the subscription that are appropriate for the situation.

21. Amendments To These Terms

These terms are subject to change at any time by Griffo. At the conclusion of the then-current Billing Cycle, the customer will be informed and the updated terms will take effect. You acknowledge and agree to the changes if you continue to use Griffo Core and Griffo Cybersecurity Services after your subscription has been renewed. You consent to be bound by the updated Terms if you keep using the Griffo Core and Griffo Cybersecurity Services after such updates take effect. In the event that the Terms are not accepted, the Customer specifically agrees and accepts that it will no longer be permitted to utilize Griffo Core and Griffo Cybersecurity Services.

22. Waiver

Griffo's stated or implicit waiver or inaction regarding any breach of the Customer's obligations will not be interpreted as an agreement or acceptance of that breach or any other breach of the same or other sort. The validity of these Terms shall not be affected by Griffo's failure to exercise any of its rights or by its waiver of any subsequent rights. Any provision of these Terms that is determined to be unlawful, unenforceable, or invalid for any reason by a court or other competent tribunal will be removed or limited to the bare minimum necessary to ensure that the remaining provisions remain fully enforceable.

23. Entirety

All previous written or verbal agreements or contracts between the Parties are superseded by the Terms, which represent the full and final expression of the Parties' will regarding the subject matter hereof. The meaning and interpretation of the Terms shall not be affected by any oral explanation or information provided by either Party.

24. Severability

Should any or all of these terms be determined to be unenforceable, invalid, or unlawful for any reason, those terms will be enforced to the greatest extent that is practical or permitted, and these terms will be modified to the greatest extent that is practical in order to maximize the original intent and the financial ramifications for the Parties. The remaining terms of these terms will remain fully enforceable.

25. Headings

The Terms' heads are merely meant to serve as references. The articles' substance and the Parties' intention should never be interpreted in light of such headers.

26. Acknowledgement

BY USING THE GRIFFO CORE AND THE GRIFFO CYBERSECURITY SERVICES OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.